By using or accessing our website and/or placing any order(s), you agree to be legally bound by these term and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.

These terms relate to sales over the Internet with Mercuro.co.uk

The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.

You should not proceed with your purchase until you have read and agreed to these terms and conditions.

1. Product Specifications

1.1 Mercuro Furniture and our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased. Please email to check exact sizes or potential ornamental changes as on occasions minor adjustments may have been made by our supplier.
 
1.2 Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.  

1.3 All our furniture is made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc etc. Certain degrees of filler will be used on oak furniture this is common and very much part of the manufacturing process. Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier.
 
1.4 Leather products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide.  

1.5 The majority of our products are sold fully assembled, however on occasions certain pieces will need assembly, this has been deemed fit to protect the item in carriage.  

1.6 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture.  

1.7 Distressed furniture
Customers are required to familiarise themselves with what is commonly understood by the terms ‘distressed finish’ and ‘distressed furniture’ before ordering such items. These terms mean the goods will exhibit a variety of imperfections to the surfaces, such as cracked, flaking or incomplete paintwork or lacquer, marks, gouges, splits or cracks to the surfaces or any other blemishes deliberately intended to create a worn, aged or re-used appearance.

1.8 Painted furniture
Wood and wood-based furniture has inherent inconsistencies in the absorbency of its surfaces. It is inevitable therefore that this will result in some colour variations in the finish on mass-market painted furniture. There are also variations in colour finishes as depicted on the internet due to technical factors, such a lighting of the furniture when photographed, editing of images and variations between video display units (VDUs).
Paint is normally only applied to the external surfaces of furniture. Internal surfaces will either be in bare wood or a thin or mist coat.

1.9 Special orders
Goods which are ordered to a non-standard specification or finish cannot easily be offered for resale, so they are classed as special order items. Customers who cancel a special order are liable for the costs incurred by Mercuro Furniture. This includes any carriage costs incurred or any charges made to us by the manufacturer.
All special orders/made to order furniture are subject to a non-refundable deposit of 50%.


1.10 Care, inspection and handling of goods
Wood will exhibit variations in colour, grain pattern and tone within individual pieces of furniture and between different items of furniture from the same range. This is not a fault but a natural characteristic of the material. Wood will also change colour as it ages. Again this is not a fault but part of the inherent characteristics of the material.

It is not unusual for wooden furniture to crack or split as the timber settles; this happens more frequently with waxed furniture and is completely normal. Wooden furniture will swell in damp conditions and shrink in hot, dry conditions. The hardwood furniture we supply is not suitable for areas which attract strong sunlight and heat such as conservatories.

Waxed furniture requires regular wax treatments to preserve its appearance. The wax is merely a coating on bare wood, and as such the wood will exhibit shiny marks where the wax may have been rubbed. This is natural and unavoidable.

No wooden products are stain or heat resistant, although a lacquered product offers slightly greater protection.

No refunds will be payable for damage caused by mishandling furniture, misuse of furniture or the application of unsuitable coatings, polishes or abrasives.

Features of Natural Wood:

Wood is a beautiful natural material. It is important to understand its unique properties, which should not be mistaken for flaws.

Knots and Joint Lines:

These are a natural property of all real wood furniture, which can sometimes be visible through the painted surface. They add interest and do not affect performance.

2. Measurements

2.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable.

2.2 All dimensions specified by us are approximate.

3. Prices

3.1 All prices include VAT, where appropriate, at the prevailing rate.

3.2 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.

3.3 We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.

4. Payment

4.1 You must pay by credit, charge or debit card at the time of order and in full. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

4.2 Payment will be taken in full at the time of the order.

4.3 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.

4.4 We are entitled to refuse any order placed by you.

5. Delivery

5.1 We are only able to deliver online orders to you if you have a permanent address on the UK mainland.

 5.2 Goods are delivered on weekdays (and weekends where possible and agreed with the delivery company) directly to your home address.

 Delivery charge for most England and Wales area will be £29 for an unlimited number of items. Some areas as Cornwall and/or Devon will incur a surcharge. Please contact us for more info.

Delivery charge for Ireland and N Ireland – price on request. If an order is received prior to find out a delivery prices for this area we will let you know the delivery prices.

Delivery charge for Europe – Price on request. If an order is received prior to find out a delivery prices for this area we will let you know the delivery price.

5.2 We will Endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 22 days from date of dispatch for our carriers to fulfil the final delivery to your home.  

Mercuro Furniture takes no responsibility for any damaged that occurs during the delivery.

5.2 Delivery times
Every effort is made to make deliveries at the time arranged. However when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.

Please note that not all products on our website are in stock.

5.4 Orders totalling less than 30kg may be dispatched by post or courier.  

5.5 For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.  

5.6 You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier’s delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided.  

5.7 For deliveries using our two man delivery service: If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, a re-delivery fee of £75 per order will be charged.

If we are unable to deliver the goods due to there being no safe means of access to the place of delivery we shall be entitled to cancel your order and refund your payments less an aborted delivery fee of £75 levied by our carriers, the return charge of £75 per order will also be applicable if the items are returned.

For deliveries using our parcel carrier service: Should you not be available at the time of attempted delivery you will be left a card with details on so that you can contact the carriers and arrange re-delivery yourself. If you do not contact the carrier within 48 hours the furniture will be returned to us. In this instance an aborted delivery fee of £29, plus a return charge of £29 will be levied.
The return charge mentioned will be applicable immediately after the items have left our warehouse, i.e. if the order is cancelled after we have despatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable.
 
5.8 If our carriers accidentally damage goods purchased in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.
 
5.9 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of mercuro.co.uk or any reasonable rescheduling of delivery.  

5.10 If items are received damaged please email us immediately and we will rectify the problems as soon as possible.

Please do not ask our carriers to arrange exchanges without emailing or calling us as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to email or call us directly.

Please report damages within 24 hours of delivery by sending us an email.

Please note we will require proof of the damage from a photograph in order to facilitate allowance, exchange or refund of the item.

Mercuro Furniture takes no responsibility for any damages to your property that occurs during the delivery.

5.11 We endeavour to deliver only once an order is fully in stock ; if customer wishes to split an order and have 2 or more deliveries made , each additional delivery will be charged at going rate, unless otherwise agreed with Mercuro Furniture.

6. Returns, Refunds and Your Right to Cancel

6.1 Our Refund and Returns Policy Details

The seven day cooling off period starts 7 working days start from the moment to order is placed to ‘7 working days starting the day after delivery. You must notify us by email within 7 working days from delivery with your intention to return the item. After notification we will issue you a returns number to quote on the paperwork when returning the goods.

If you wish to return the goods within the 7 days, please take reasonable care of the items and it would help if you retained the original packaging.

 We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way.

Please re-package as received. If the carriers unwrap an item please ensure the packaging remains with the customer. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging

Please take into account before purchasing our furniture that once items are dispatched from our warehouses the costs involved with return will be with the customer at £55 per order, therefore it is essential if cancelling an order or an item from your order to let us know immediately to avoid unwanted items being dispatched.

6.2 Returns and Refunds Enquiries:

Please email us at sales@mercuro.co.uk to arrange a returned item. On this email please can you include your order number and the Code Number of the Item you wish to return.

Please note:

We can arrange collection and return of the items at a cost of £45 per order.

Please do not return items without prior authorisation. The returns authorisation is valid for up to 7 days only from delivery.

Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

6.3 Refunds:

Order are refunded within 30 days.

 For goods received back complete as NEW and unused including all accessories; you will be refunded the full invoice amount less cost of return.

6.4 Please note on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this will rectify itself in a matter of 7 days once the timbers adjust to their new environment and heating conditions, you may also find that simply swapping the drawers will remedy this.

However on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a drawer or door, if so please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture.

A simple touch of Danish oil will then protect any adjustments made. Currently less than half of one percent (0.5%) of our furniture is affected by timber movement, however please could we ask you to bear in mind that you are purchasing natural timber products where slight timber movement in shipping is a slim possibility. Therefore stiff drawers or doors will not be deemed as faulty or defective.

This means you are purchasing our furniture on the understanding that any necessary simple adjustments would be needed to be undertaken by the customer at the customer’s expense. If you do not wish to undertake any adjustments needed and wish to return the item we will of course offer a refund under our full 7 day money back offer.

6.5 Please take care to research all the above points further with your local specialist as to avoid any disputes after purchase.

6.6 If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, an aborted collection fee of £55 will be charged.

6.7 After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty.
 
6.8 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.  

6.9 If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 48 hours of the date you receive them, or as soon as possible thereafter by emailing us. Please retain the original packaging in the condition it was provided. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non faulty items returned will always be returned at the expense of the customer at £55 per item/order.  

6.10 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

 

7. Guarantees and Claims under Guarantee

7.1 The provisions of this clause 8 and clause 9 below, apply in addition to your statutory consumer rights in relation to faulty or misdescribed products. These rights are not affected by the guarantee.  

7.2 The guarantor is Mercuro Furniture and Suppliers. 

7.3 We guarantee all products against faulty workmanship and/or faulty materials for a minimum period of 12 months from the actual date of delivery.  

7.4 These guarantees do not cover fair wear and tear and natural characteristics of wooden products including movement in wooden products; neglect; abuse or misuse of your goods in failing to follow correct care procedures* including the oiling and waxing of furniture; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.
 
7.5 On rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this problem will rectify itself in a matter of days once the timbers adjust to their new environment, alternatively you may find simply swapping drawers will remedy this. On rare occasions the movement may not settle and you may need to sand or shave a small amount from a drawer or door, please shave from the bottom of the drawer front or the side of a door as this will not be noticeable with regards to the look of the furniture. A simple touch of danish oil will then protect the adjustment made.

Please could we ask you to bear in mind that you are purchasing these natural products with slight timber movements a rare possibility. Therefore stiff drawers or doors will not be deemed as defective or faulty and any necessary simple adjustments needed would be need to be undertaken by the customer. If you wish not to undertake any adjustments needed we will of course offer a refund under the terms of our 7 day money back offer.  

7.6 We will arrange to repair or replace a defective or incorrect item free of charge. Should a replacement no longer be available or circumstances determined by the seller make a replacement impractical, it may be replaced with a part that most closely matches it. Alternatively at the discretion of the seller an allowance may be made for customers to arrange a local repair.
 
7.7 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.  

8. Site Content and Disclaimers

8.1 Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.  

8.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.  

8.3 This site is owned and operated by Brown Oak Limited.

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

9. Applicable Law

9.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.

VAT - GB 123 2686 29