Order process:
1. We receive an order
2. Mercuro Furniture confirms order via email and lets you know if items are in stock or when due to arrive in stock
3. Provided items are in stock your order is being passed on to our couriers
4. Courier will be in touch via telephone and/or email to establish suitable delivery date and time
5. Delivery takes place on date and time agreed with the delivery company
6. Items are taken to your room of choice
Delivery Times:
• England and Wales – approximate 10 -15 working days "if in stock"
• Mainland Scotland – approximate 10 to 25 working days
• Ireland – approximate 10 to 28 days
• Europe – approximate 20 to 56 days
• If items are not in stock a more accurate date will be given when order is acknowledged
• For “made and finished to order” items an approximate delivery timescale will be given when order is acknowledged – this depends by the manufacturer and it varies from range to range.
Delivery Charge:
• England, Wales and Mainland Scotland - FREE ON ORDERS OVER £325 - £29 FOR ORDERS BELOW £325
• Ireland - TBC with customer once an order is received
• Europe - TBC with customer once an order is received
(NOTE: The delivery charges apply to the whole order, not to a specific item)
Delivery Info:
• Courier will contact customer to arrange delivery date
• 1 Man Delivery service unless a Parcel Courier is used for Small or Light Items
• Some items may require quick and simple home assembly; instructions provided
Vehicle Access
Please help us to ensure a satisfactory delivery by telling the delivery company if you think a large vehicle might have difficulty reaching the address. This could be because of factors such as narrow roadways, tight corners or low trees, cables or building overhangs. We believe it is better to agree an alternative delivery destination in advance, rather than have our customers suffer delays, inconvenience and the additional cost of the unsuccessful delivery.
Goods delivered by the delivery company will be placed in the customer’s preferred room, provided that reasonable access is available.
If assistance is likely to be required in unpacking and inspection of the goods, please mention this to the delivery company when they telephone to arrange delivery.
It is the customer’s responsibility to ensure the furniture they purchase can pass through the doorways, hallways, rooms and staircases to the room of their choice. In the event of restricted access the delivery staff will leave the goods at the nearest convenient point for the customer.
It will not be the responsibility of Mercuro Furniture to deliver, unpack or assemble furniture in locations that have no reasonable access for the items being delivered.
A residential phone number must be provided for all orders placed, and this number must be for the address on the order, and in the name of the person placing the order. We must also have a mobile phone number.
Protection of carpets/flooring
Staff making deliveries are required by law to wear protective footwear at all times. As they are not allowed to remove this footwear when unloading the vehicle, gaining access to the property, or carrying furniture into the property, we advise customers to make proper provision to protect their carpets and flooring. We do not accept responsibility for any marks or damage that may inadvertently be caused by delivery staff during the normal course of their work.
Delivery of large items
Larger items, such as beds, wardrobes and tables, in the ranges of fully assembled furniture are often supplied partly dismantled to assist in delivery. Please discuss your requirements with them when they telephone to arrange delivery.
Delivery times
Every effort is made to make deliveries at the time arranged. However when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.
Delivery of self assembly furniture
Self assembly furniture in its own packaging is normally delivered by courier direct from the manufacturer (there are some exceptions to this, such as self-assembly dining sets, please check when ordering if you are unsure). Please see the terms and conditions below relating to delivery by courier.
Delivery by courier (service not available in Ireland)
Parcel Courier deliveries are made between 9am and 6pm Monday to Friday.
Parcel Couriers do not telephone before delivery. If no one is at home when they arrive they first contact your neighbours, failing this they leave a card so you can arrange another delivery date free of charge.
Delivery Company Disclaimer
Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any carpets or furniture and remove pictures and valuables from the delivery area.
